Shipping and Delivery Policy
Domestic Shipping
Shipping Methods:
At Primo Art Gallery, we offer standard and expedited shipping options. Shipping charges and delivery timelines may vary depending on the destination and the shipping method selected at checkout.
Delivery Timeframe:
Orders are generally processed and shipped within 1–3 business days after payment confirmation. Delivery timelines may vary based on the shipping method and destination. Customers will receive a tracking number via email once the order has been shipped.
Delivery Address:
Customers are responsible for providing accurate and complete delivery addresses. We shall not be held liable for delays or non-delivery resulting from incorrect address details provided by the customer.
Delivery Acceptance:
It is the customer’s responsibility to ensure that someone is available to receive the delivery or that proper delivery instructions are provided. We are not liable for any loss or damage caused due to unattended deliveries.
Delivery Issues:
In case of delivery-related issues such as lost packages or delayed deliveries, customers should contact our customer support team for assistance. We will coordinate with the shipping carrier to resolve the matter and ensure timely delivery of the order.
International Shipping
Shipping Methods:
We offer worldwide shipping services. International orders may be subject to customs duties, taxes, and additional charges imposed by the destination country. Customers are solely responsible for paying such charges.
Delivery Timeframe:
Delivery timelines for international orders may vary depending on the destination country. Customers will receive a tracking number via email once the order has been shipped.
Delivery Address:
Customers are responsible for providing accurate and complete delivery information. We are not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.
Delivery Acceptance:
Customers must ensure that someone is available to accept the delivery or provide suitable delivery instructions. We are not responsible for any loss or damage resulting from unattended deliveries.
Delivery Issues:
If any delivery issue occurs, including lost shipments or delays, customers should contact our customer support team. We will work with the shipping carrier to resolve the issue and facilitate timely delivery.
Recommendation for Artworks
For the safety and protection of artworks, to avoid additional shipping charges, and to minimize customs-related issues, we recommend that canvas and paper artworks be shipped in rolled form and framed locally after delivery.
Terms Agreement
By making a purchase through our website, you agree to comply with the terms and conditions stated above regarding cancellation, refunds, shipping, and delivery policies. Primo Art Gallery reserves the right to update or modify these terms and conditions at any time without prior notice.